Återbetalningspolicy
RETURN & REFUND POLICY
Last Updated: 21 June 2026
Returns
We have a 14-day return policy, which means you have 14 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unworn and unused
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With original tags attached
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In its original packaging
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Accompanied by proof of purchase or receipt
To start a return, please contact us at:
Email: fannydavidsson2020@gmail.com
Returns must be approved before being sent back. Returns sent without prior authorization will not be accepted.
Please send approved returns to:
[INSERT RETURN ADDRESS]
If your return request is approved, we will provide instructions on how and where to send your package.
For any questions regarding returns, please contact us at fannydavidsson2020@gmail.com.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a defective, damaged, or incorrect item, contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made products
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Gift cards
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Hygiene and personal care products
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Hazardous materials, flammable liquids, or gases
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Clearance, discounted, promotional, or sale items
If you are unsure whether your item is eligible for return, please contact us before initiating a return request.
Exchanges
The fastest way to receive a different size, color, or product is to return the original item (if eligible) and place a new order separately.
European Union Right of Withdrawal
For customers located within the European Union, you may have statutory rights under applicable consumer protection laws.
Nothing in this policy limits any mandatory rights granted under EU consumer legislation.
To qualify for cancellation or return under applicable law, products must be returned in their original condition, unused, with tags attached, and in the original packaging.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that banks and payment providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Information
JumpKids.se
Customer Support Email: fannydavidsson2020@gmail.com
